Talented 1st and 2nd Line IT Support Engineer for an award-winning Architectural Practice

  • Permanent
  • London

HAUS Careers

We're on the lookout for a talented 1st and 2nd line IT Support Engineer to join a creative architectural studio in London.

Talented 1st and 2nd Line IT Support Engineer for an award-winning Architectural Practice

Permanent
Salary: £30,000 – £40,000

Are you ready to embark on an exciting journey with an award-winning architectural practice? We’re on the lookout for a talented 1st and 2nd line IT Support Engineer to join a creative architectural studio in London. If you’re passionate about technology and thrive in a creative environment, then this role is perfect for you!

About this IT Support Engineer role

  • Provide top-notch 1st and 2nd Line technical support for their IT desktop.
  • Install and maintain workstations and laptops to ensure seamless operations.
  • Assist the IT/CAD Manager in evaluating and enhancing their IT systems.
  • Support the internal telephone system and liaise with external telecommunication suppliers.
  • Deliver expert technical support for printers to keep workflows running smoothly.
    Collaborate across departments, lending a hand where needed to ensure the team’s success.

Software Support Expertise for this IT Support Engineer role

  • Work alongside the IT/CAD Manager to manage and monitor software subscriptions, including Adobe, Bentley, Autodesk, and Rhino.
  • Support architects and staff in navigating the latest software and resolving day-to-day technical issues.
  • Maintain and support cloud-based email system (Office 365) to facilitate efficient communication.
  • Contribute to the implementation of new software solutions and systems to align with company objectives.

System Management Mastery for this IT Support Engineer role

  • Take charge of overseeing server folder structures and managing file and data storage, including archiving and backup procedures.
  • Create project numbers, preference files, and folders as required to streamline workflow.
  • Monitor internal document control procedures to ensure compliance and efficiency.
  • Collaborate with architects to provide support in using web-based document control systems like Newforma.

Additional Information for this IT Support Engineer role.

  • Experience with AutoCAD and BIM software is highly desirable, with further training available for the right candidate.
  • Some experience of Revit is essential.
  • Experience in an architectural practice is desirable, but not essential.
About the company
  • Hybrid working
  • Competitive salary
  • Amazing benefits and perks
  • Inclusive, creative and dynamic environment

Job #21805

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